KYC og sannprófun

At Spinko, we are committed to providing a secure and responsible gaming environment for all our players. Verifying your identity is a fundamental part of this commitment. It helps us prevent fraud, combat money laundering, and ensure that our services are not used for illicit activities. This process also protects you, the player, by safeguarding your account from unauthorized access and ensuring that funds are paid to the rightful owner. Our verification procedures are designed to comply with regulatory requirements and industry best practices, ensuring a safe and fair experience for everyone.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This involves collecting and reviewing specific documentation to confirm who you are. The purpose of KYC is to assess and monitor customer risk, which is a crucial element in preventing financial crime, including money laundering and terrorist financing. For Spinko, KYC is not just a regulatory obligation, it is a core principle of our operational integrity, fostering trust and security within our gaming community.

Identity verification is typically required at several stages of your interaction with Spinko. It is usually initiated:

• Upon registration of a new account.
• When you make your first deposit.
• Before your first withdrawal, regardless of the amount.
• When cumulative deposits or withdrawals reach a certain threshold, as mandated by our licensing authority.
• If there are changes to your personal information.
• If our internal monitoring systems detect unusual or suspicious activity on your account.
• Periodically, as part of our ongoing due diligence, even if no specific trigger event occurs.

These measures ensure that we maintain up-to-date information and continue to meet our regulatory obligations.

To complete the verification process, you may be asked to provide various documents. These documents fall into several categories, each serving a specific purpose in confirming your identity, address, and payment methods. All documents must be valid, legible, and current. We will clearly communicate which documents are required from you at each stage.

To confirm your identity, we require an official government-issued identification document. This document must contain your full name, date of birth, a clear photograph, and an expiration date. Accepted forms of proof of identity include:

• A valid passport.
• A valid national identity card.
• A valid driving licence (both front and back).

The document must not be expired and all details must be clearly visible. We may ask for a live selfie or video verification in addition to the document upload to further confirm that you are the legitimate holder of the document.

To verify your residential address, we require a document that clearly shows your full name and current address, issued within the last three months. The document must also display the issuing authority's name and date of issue. Acceptable documents for proof of address include:

• A utility bill (e.g., electricity, water, gas, internet, landline telephone). Mobile phone bills are typically not accepted.
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

Please ensure that the entire document is visible, including all four corners, and that it is not more than three months old from the date of issue.

To ensure the security of your transactions and to prevent unauthorized use of payment instruments, we also require verification of your chosen payment methods. The specific documents needed will depend on the method you use:

• Credit/Debit Cards: We may ask for a copy of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must remain visible.
• E-wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account profile page, clearly showing your name and the email address or account ID linked to your Spinko account.
• Bank Transfers: A copy of a bank statement or a screenshot from your online banking portal showing your name, bank account number, and the bank's logo.

This step ensures that the payment method belongs to the registered Spinko account holder.

In certain circumstances, particularly when transactions involve significant amounts, or if there are concerns about the origin of funds, Spinko may be required to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) process. This may involve providing documents that demonstrate how you obtained the funds you are using to gamble, such as:

• Payslips or employment contracts.
• Bank statements showing regular income.
• Proof of inheritance or property sale.
• Business ownership documents.

This information is handled with the utmost confidentiality and is used solely to comply with our anti-money laundering obligations.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, the initial review is completed within 24-48 hours. However, during peak times or if additional information is required, this timeframe may be extended. We will communicate with you via email or through your Spinko account messages regarding the status of your verification. If any documents are unclear or insufficient, we will notify you and explain what further steps are needed. Your cooperation helps expedite this process.

Spinko takes the security of your personal information and documents very seriously. All documents you submit are stored securely in encrypted databases, protected by advanced security measures. Access to these documents is restricted to authorized personnel only, who are trained in data protection and privacy. We process your personal data in accordance with our Privacy Policy and applicable data protection regulations, including GDPR. Your documents will not be shared with third parties unless legally required by our licensing authority or other regulatory bodies.

Spinko operates under strict anti-money laundering (AML) regulations. Our KYC and verification procedures are integral to our AML framework. We are legally obligated to detect and prevent activities associated with money laundering and terrorist financing. By verifying your identity and monitoring transactions, we contribute to the global fight against financial crime. We report any suspicious activities to the relevant authorities, as required by law. This commitment protects both Spinko and its players from illicit financial practices.

A crucial aspect of our verification process is age verification. Gambling is strictly prohibited for individuals under the legal age of 18 (or the legal age in your jurisdiction, if higher). Our systems are designed to prevent underage individuals from accessing our services. Identity verification helps us confirm that you meet the minimum age requirement. Any attempt by a minor to register or gamble on Spinko will result in immediate account closure and reporting to relevant authorities. We are dedicated to promoting responsible gaming and protecting vulnerable individuals.

If your verification is delayed, it usually means that the documents provided were unclear, incomplete, or further information is required. We will contact you to explain the reason for the delay and guide you on what additional steps are needed. If verification is unsuccessful, it could be due to discrepancies in the information provided, invalid documents, or other compliance concerns. In such cases, your account may be temporarily suspended or, in severe instances, permanently closed. We will always endeavor to explain the reasons for such decisions, subject to legal and regulatory restrictions. We encourage you to respond promptly to any requests for information to avoid delays.

If you have any questions or require assistance with the KYC and verification process, our customer support team is available to help. You can reach us via live chat or email, as detailed on our "Contact Us" page. Please do not hesitate to contact us if you are unsure about which documents to provide, how to upload them, or if you encounter any issues during the process. We are here to guide you through each step and ensure a smooth and secure experience at Spinko.