Privacy Policy

Welcome to Spinko. This Privacy Policy explains how Spinko collects, uses, stores, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring transparency in our data handling practices. By accessing or using Spinko, you agree to the terms outlined in this policy. We process your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. This policy is an integral part of our Terms and Conditions.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification details (e.g., passport or driver's license information) when you register an account. We also collect payment details, such as credit/debit card numbers or e-wallet account information, for deposits and withdrawals.
• Account Information: Your username, password (stored in a hashed format), and security questions/answers.
• Transactional Data: Details of your betting activities, deposits, withdrawals, and other financial transactions on Spinko.
• Technical Data: Your IP address, browser type and version, operating system, device type, referral source, and website usage patterns (e.g., pages visited, time spent on pages).
• Communication Data: Records of your interactions with our customer support team, including emails, chat transcripts, and phone call recordings.
• Verification Data: Documents provided for identity, age, and address verification, such as copies of identification documents and utility bills.
• Publicly Available Information: In some cases, we may collect information about you from public sources to comply with our legal and regulatory obligations, such as anti-money laundering (AML) and know your customer (KYC) requirements.

We use the collected information for several purposes:

• To Provide Services: To manage your account, process your bets, deposits, and withdrawals, and allow you to participate in our games. This is fundamental to our contractual obligations.
• To Improve and Personalize Services: To understand your preferences, analyze website usage, and tailor our offerings to enhance your experience on Spinko.
• For Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions. This includes verifying your identity and conducting security checks.
• For Communication: To send you important updates, service announcements, promotional offers (where you have consented), and respond to your inquiries.
• For Legal and Regulatory Compliance: To comply with our licensing obligations, anti-money laundering regulations, responsible gambling requirements, and other legal mandates.
• For Research and Analytics: To perform internal research, statistical analysis, and product development to improve our services and operations.

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to provide gaming services, manage your account, process transactions).
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Spinko is subject (e.g., anti-money laundering, age verification, responsible gambling).
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override these interests. This includes fraud prevention, network and information security, direct marketing (where permitted), and improving our services.
• Consent: Where we have obtained your explicit consent for specific processing activities, such as sending marketing communications. You have the right to withdraw your consent at any time.

We may share your personal information with third parties in specific circumstances:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by Spinko.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, and law enforcement agencies when legally required or to comply with our legal and regulatory obligations.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialized agencies.
• Group Companies: Your data may be shared within our corporate group for operational, analytical, and reporting purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

We do not sell your personal data to third parties.

Spinko employs robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption technologies (e.g., SSL) for data transmission. Our systems are regularly audited, and access to your data is restricted to authorized personnel who require it for their job functions. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Under applicable data protection laws, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data where we rely on legitimate interests as the legal basis, or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

Spinko uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, log you in automatically, and understand how you interact with our services.

• Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
• Functionality Cookies: Used to recognize you when you return to our website, allowing us to personalize content for you and remember your preferences.
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of Spinko.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined based on the type of data, the purpose of processing, and any legal or regulatory obligations. For example, we typically retain account and transaction data for a minimum of five years after account closure, as required by anti-money laundering regulations. We securely dispose of or anonymize your data once it is no longer needed.

Your personal information may be transferred to, and stored at, a destination outside the European Economic Area (EEA) or your country of residence. This may occur if our service providers or group companies are located in such countries. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy rights. These safeguards may include using standard contractual clauses approved by the European Commission, relying on adequacy decisions, or ensuring the recipient is certified under an approved framework.

Spinko services are not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy regularly to stay informed about how we are protecting your information. The "Last Updated" date at the top of this page indicates when the policy was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

Email: [email protected]

Postal Address: [Our registered office address, if available, or a general contact address]

We aim to respond to all legitimate requests within one month.