Responsible Gambling

At Spinko, we are dedicated to providing a safe and enjoyable online gambling experience. We understand that while gambling can be a source of entertainment, it also carries risks. Our Responsible Gaming policy is designed to protect our players and prevent problem gambling, ensuring that your time with us remains positive and within healthy limits. We comply with all regulatory requirements set by our licensing authority and continuously review our practices to maintain the highest standards of player protection. We believe that responsible gaming is a shared responsibility between Spinko and our players, and we provide tools and resources to help you manage your play effectively.

We are committed to fostering a culture of care and support. This means offering clear information, readily accessible tools, and confidential assistance when needed. Our team is trained to recognise potential signs of problem gambling and to guide players towards appropriate support. Your well-being is paramount, and we strive to create an environment where you can play responsibly and with peace of mind.

Problem gambling can manifest in various ways, and it is important to be aware of the signs, both in yourself and in others. Early recognition can lead to timely intervention and support. Some common indicators include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Having difficulty controlling, stopping, or cutting back on gambling.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your relationships, work, or other important aspects of your life.
• Borrowing money or selling possessions to fund gambling.
• Neglecting responsibilities due to gambling.
• Feeling anxious, guilty, or depressed after gambling.

If you recognise any of these signs, it may be time to reassess your gambling habits and seek assistance. Spinko encourages open communication and provides resources to help you address these concerns.

Maintaining control over your gambling activities is key to ensuring it remains a fun and harmless pastime. Spinko recommends several practical steps to help you keep your play in check:

• Set a budget: Decide how much money you can afford to lose before you start playing, and stick to it. Never gamble with money you need for essential expenses.
• Set a time limit: Determine how long you will play and adhere to that limit, regardless of wins or losses.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with other hobbies and social engagements.
• Avoid chasing losses: Accept losses as part of the game. Trying to win back lost money often leads to further losses.
• Do not gamble when stressed or upset: Emotional states can impair judgment. Gamble only when you are calm and thinking clearly.
• View gambling as entertainment: Understand that gambling is a form of entertainment with a cost, not a reliable way to make money.

By following these guidelines, you can help ensure that your experience at Spinko remains enjoyable and within safe limits.

Spinko provides comprehensive tools to help you manage your financial outlay. You can set personal limits on your account, which will automatically restrict your spending and activity. These limits are designed to give you greater control over your gambling habits and prevent you from spending more than you intend.

• Deposit Limits: You can set a maximum amount of money you can deposit into your Spinko account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This allows you to set a maximum amount of money you are willing to lose over a defined period (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the period concludes.
• Wager Limits: You can define the maximum total amount you wish to wager over a specific period (daily, weekly, or monthly). This helps manage the volume of your play.

You can adjust these limits at any time through your account settings. Decreasing a limit takes effect immediately, providing instant protection. Increasing a limit, however, will typically involve a cooling-off period before it takes effect, allowing you time to reconsider your decision and prevent impulsive changes. This adheres to our commitment to responsible gaming practices.

If you feel you need a short break from gambling, Spinko offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period, providing an opportunity to step back and reassess your gaming habits without committing to a full self-exclusion.

• Time-Out: You can choose to take a short break from Spinko for periods such as 24 hours, 48 hours, or 7 days. During a Time-Out, you will not be able to log in or gamble on our platform.
• Cool-Off Period: For longer breaks, you can opt for a Cool-Off period, typically ranging from one month to several months. Similar to a Time-Out, you will be prevented from accessing your account and gambling during this time.

Once you initiate a Time-Out or Cool-Off period, it cannot be reversed until the chosen period has fully elapsed. This ensures the effectiveness of the break. These tools are readily available in your account settings and are designed to support your responsible gaming journey.

For individuals who require a more significant break from gambling, Spinko provides robust self-exclusion options. Self-exclusion is a formal process where you voluntarily request to be excluded from gambling with us for an extended period. This is a serious step for those who feel they are losing control over their gambling habits.

• Self-Exclusion Periods: You can choose to self-exclude from Spinko for periods ranging from six months to five years, or even permanently.
• Account Restrictions: Once a self-exclusion is activated, your Spinko account will be immediately closed, and you will be prevented from logging in, depositing, or playing any games. We will also take reasonable steps to prevent you from opening new accounts during your self-exclusion period.
• Marketing Communications: During self-exclusion, you will be removed from all Spinko marketing lists and will not receive any promotional materials.

A self-exclusion cannot be reversed once it has been set. We recommend considering self-exclusion carefully and only if you feel it is the right step for you. If you choose to self-exclude, we also advise you to consider self-excluding from other gambling operators where you hold accounts. Our customer support team can provide guidance on initiating a self-exclusion and direct you to further support resources.

Spinko is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We employ rigorous age verification procedures to ensure that no minors can access or use our platform. These measures include:

• Age Verification Checks: Upon registration, we require users to provide proof of age and identity. We utilise third-party verification services to confirm the accuracy of this information.
• Account Suspension: Any account found to belong to a minor will be immediately suspended, all funds will be returned, and any winnings forfeited.
• Parental Responsibility: We encourage parents and guardians to play an active role in supervising their children's online activities. We recommend installing internet filtering software to block access to gambling sites.

It is a criminal offence for anyone under the legal age to gamble, and Spinko takes this responsibility very seriously. We urge parents and guardians to keep their account details confidential and to educate children about the risks of underage gambling.

To help you stay aware of the time you spend gambling, Spinko offers Reality Checks and Session Reminders. These tools are designed to provide regular notifications during your gaming sessions, prompting you to consider your activity and take a break if needed.

• Reality Checks: You can set a frequency for these pop-up messages, for example, every 30 minutes or every hour. When a Reality Check appears, it will display information such as the duration of your current session, your net winnings or losses for that session, and provide options to continue playing, view your transaction history, or end your session.
• Session Reminders: These function similarly to Reality Checks but focus specifically on the duration of your play. You can configure them to notify you after a set amount of time, reminding you to take a break.

These reminders are an effective way to maintain awareness of your gambling habits and encourage responsible play. You can configure or disable these features at any time through your account settings, though we strongly recommend keeping them active as a good practice for responsible gaming.

Understanding your own relationship with gambling is a crucial step towards responsible play. Spinko encourages all players to regularly take a self-assessment to evaluate their gambling habits. This involves honestly answering a series of questions about your behaviour and feelings related to gambling.

Consider the following questions:

• Do you spend more money or time on gambling than you intended?
• Do you ever feel guilty or remorseful about your gambling?
• Has gambling ever caused problems in your relationships or at work/school?
• Do you try to win back money you have lost by gambling more?
• Do you ever lie to cover up the amount of money or time you spend gambling?
• Do you feel restless or irritable when you try to cut down or stop gambling?
• Is gambling affecting your financial stability?
• Do you think about gambling a lot, even when you are not playing?

If you answered yes to several of these questions, it may indicate that your gambling is becoming problematic. This self-assessment is a tool for personal reflection and is not a formal diagnosis. If you are concerned about your responses, we strongly advise you to utilise the responsible gaming tools available on Spinko or seek professional help. Taking this step demonstrates a commitment to your well-being.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)