Responsible Gambling

Spinko is dedicated to providing a responsible and secure online gambling environment. We understand that for most players, gambling is an enjoyable form of entertainment. However, we also recognise that for a small percentage of individuals, it can lead to problems. Our commitment to safer gambling is fundamental to our operations. We implement policies and tools designed to help you maintain control over your play. This page outlines these measures and provides guidance on how to gamble responsibly.

We operate under strict regulatory requirements set by our licensing authority. These regulations mandate that we offer various tools and resources to support responsible play. Spinko continuously reviews and updates its responsible gambling framework to ensure it remains effective and aligned with best practices in the industry. Our goal is to prevent problem gambling while ensuring a safe and fair experience for all our players.

Problem gambling can manifest in various ways and is not always obvious. It is important to be aware of the signs, both in yourself and in others. Recognising these signs early can be crucial for seeking help. Some common indicators include:

• Spending more money or time gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your work, relationships, or financial stability.
• Feeling anxious, guilty, or depressed because of your gambling.
• Borrowing money or selling possessions to gamble.
• Lying about the extent of your gambling.
• Repeated unsuccessful attempts to cut down or stop gambling.

If you identify with several of these signs, or if friends and family express concern about your gambling habits, it may be time to consider whether you need support. Spinko encourages an honest self-assessment of your gambling behaviour.

Gambling should always be viewed as entertainment, not a way to make money. To keep your experience enjoyable and prevent it from becoming problematic, consider these guidelines:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you need for essential expenses.
• Set a time limit: Determine how much time you will spend gambling and adhere to that limit. Take regular breaks.
• Do not chase losses: Accept that losses are part of gambling. Trying to win back lost money often leads to larger losses.
• Balance gambling with other activities: Ensure gambling does not become your only leisure activity. Maintain a healthy balance with other hobbies and social interactions.
• Avoid gambling under the influence: Alcohol or drugs can impair judgment and lead to irresponsible decisions.
• Do not gamble when feeling distressed: Gambling should not be used as a coping mechanism for stress, anxiety, or depression.

By following these principles, you can help ensure that your time at Spinko remains a positive and controlled experience.

Spinko provides tools to help you manage your spending and playing activity proactively. You can set personal limits on deposits, losses, and wagers within your account settings. These limits allow you to control the financial aspects of your gambling before you begin playing.

• Deposit Limits: Restrict the amount of money you can deposit into your Spinko account over a specified period (daily, weekly, or monthly). Once set, you cannot deposit more than this amount until the period resets.
• Loss Limits: Define the maximum amount of money you are willing to lose over a specific period (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the period ends.
• Wager Limits: Control the total amount of money you can stake on games over a chosen period (daily, weekly, or monthly). This helps manage your overall betting volume.

You can adjust these limits at any time. Increasing a limit will typically take effect after a cooling-off period, usually 24 hours, to prevent impulsive decisions. Decreasing a limit will take effect immediately. We encourage all players to utilise these tools as part of their responsible gambling strategy.

If you feel you need a short break from gambling, Spinko offers time-out and cool-off options. These features allow you to temporarily restrict access to your account for a defined period.

• Time-Out: You can choose to take a time-out for a short duration, such as 24 hours, 48 hours, or 7 days. During this period, you will not be able to log in or play any games on Spinko. This is useful if you need a brief pause to re-evaluate your play or simply step away.
• Cool-Off Period: For slightly longer breaks, you can activate a cool-off period, typically ranging from one month up to six months. Similar to a time-out, your account will be inaccessible during this time.

Once a time-out or cool-off period is activated, it cannot be reversed until the chosen duration has expired. This measure is in place to support your decision to take a break and prevent premature access to gambling. You can set these options through your account settings or by contacting our customer support team.

For individuals who feel their gambling is becoming problematic or unmanageable, Spinko provides comprehensive self-exclusion options. Self-exclusion is a more serious step than a time-out, designed for longer-term breaks from all gambling activities on our platform.

You can choose to self-exclude from Spinko for periods ranging from six months to five years, or even permanently. Once a self-exclusion is activated:

• Your account will be immediately closed, and you will be prevented from logging in.
• We will take reasonable steps to prevent you from opening new accounts with Spinko during the self-exclusion period.
• Any remaining funds in your account will be returned to you in accordance with our terms and conditions.
• You will be removed from all marketing and promotional mailing lists.

Please be aware that self-exclusion is a serious commitment and cannot be reversed once initiated. We strongly advise that you consider self-excluding from all other gambling operators you use if you choose this option. Our customer support team can assist you in setting up a self-exclusion and provide further information on this process.

Spinko is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 (or the legal age of majority in their jurisdiction, if higher) to open an account or gamble on our platform. We employ robust age verification procedures to ensure that all our players are of legal age.

• During the registration process, we collect personal information such as name, address, and date of birth.
• We utilise third-party age verification services to confirm the age and identity of our players.
• Accounts that cannot be satisfactorily age-verified will be suspended, and any winnings will be withheld.
• We reserve the right to request additional documentation, such as a copy of a passport or driving licence, to verify a player's age.

Parents and guardians can also take steps to protect minors from accessing gambling sites. We recommend using internet filtering software to block access to gambling websites. Keeping your Spinko account details confidential and logging out after each session are also important measures. If you suspect an underage person is gambling on Spinko, please contact our customer support team immediately.

To help you monitor the time you spend gambling, Spinko offers reality checks and session reminders. These tools are designed to provide periodic notifications during your play, prompting you to consider your activity.

• Reality Checks: You can set a reality check reminder to pop up at regular intervals (e.g., every 30 minutes or 60 minutes). This notification will display information such as the duration of your current session, your net winnings or losses during that session, and provide options to continue playing or end your session.
• Session Reminders: Similar to reality checks, session reminders can be configured to alert you after a specific amount of time has passed since you started playing.

These reminders serve as a useful prompt to take a break, reflect on your gambling, or decide to stop playing. We encourage all players to activate and customise these features to suit their individual preferences, promoting more mindful gambling behaviour.

Understanding your gambling habits is the first step towards responsible play. Spinko encourages you to regularly take a self-assessment to evaluate your relationship with gambling. Consider the following questions honestly:

• Do you spend more money or time gambling than you intended?
• Do you ever feel guilty or regretful after gambling?
• Have you ever tried to stop or cut down on your gambling but failed?
• Has gambling caused any problems in your relationships, work, or finances?
• Do you gamble to escape from problems or feelings of boredom or loneliness?
• Do you ever lie about your gambling activities or hide them from others?
• Do you chase losses, trying to win back money you have lost?
• Have you ever borrowed money or sold possessions to gamble?

If you answered yes to several of these questions, it may indicate that your gambling is becoming a concern. This self-assessment is not a diagnostic tool, but it can highlight areas where you might need to adjust your habits or seek external support. Remember, help is available if you need it, and Spinko is committed to supporting your responsible play.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)